Agreement to Terms

By accessing and using the Boikhata website (boikhata.com), you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.

These terms apply to all visitors, users, and customers who access or use our service.

About Boikhata

Boikhata is an online bookshop operating in Bangladesh, providing books, educational materials, and related products to customers nationwide. We are committed to delivering quality books with exceptional service.

Business Information:

• Company Name: Boikhata
• Founder: Mostofa Kamal Noman
• Established: July 2020
• Primary Location: Dhaka, Bangladesh

Use of Our Website

Permitted Use

You may use our website to:

• Browse and purchase books and related products
• Create and manage your account
• Access customer support services
• Subscribe to newsletters and updates
• Leave reviews and ratings

Prohibited Use

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious software or harmful content
• Interfere with the proper functioning of our website
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent activities

Account Registration

Account Creation

To make purchases, you must create an account with accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Account Termination

We reserve the right to terminate or suspend accounts that violate these terms or engage in suspicious activities.

Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product availability may change without notice
• Prices are subject to change
• Colors and images may vary from actual products
• We reserve the right to limit quantities

Product Categories

Our inventory includes:

• Exam preparation materials (IELTS, SAT, GRE, etc.)
• Novels and stories across various genres
• English medium educational books
• Language learning resources
• Manga and comics
• Islamic books
• Magazines

Stock Availability

• Products are subject to availability
• Out-of-stock items will be clearly marked
• We reserve the right to cancel orders for unavailable items
• Customers will be notified of stock issues promptly

Pricing and Payment

Pricing Policy

• All prices are listed in Bangladeshi Taka (BDT)
• Prices include applicable taxes unless otherwise stated
• Shipping costs are additional and clearly displayed
• We reserve the right to correct pricing errors

Payment Methods

We accept:

• Credit and debit cards
• Mobile banking (bKash, Rocket, Nagad)
• Bank transfers
• Cash on delivery (where available)

Payment Security

• All payments are processed through secure gateways
• We do not store complete payment information
• Payment processing is subject to third-party terms

Orders and Delivery

Order Process

1. Order Placement: Orders are confirmed upon payment completion
2. Order Confirmation: Email and SMS confirmation sent immediately
3. Processing: Orders processed within 24 hours
4. Shipping: Books dispatched according to our delivery schedule

Delivery Terms

• Inside Dhaka: 2-3 business days, BDT 60 shipping
• Outside Dhaka: 3-4 business days, BDT 120 shipping
• Free Shipping: Available on qualifying orders
• Express Delivery: Available for additional charges

Delivery Responsibility

• Accurate delivery address is customer’s responsibility
• Someone must be present to receive delivery
• Failed delivery attempts may result in return to warehouse
• Delivery confirmation required upon receipt

Returns and Refunds

Return Policy

Books may be returned within 7 days of delivery if:

• Product is damaged or defective
• Wrong item was delivered
• Product significantly differs from description

Return Process

1. Contact customer service within 7 days
2. Provide order number and reason for return
3. Follow provided return instructions
4. Return items in original condition

Refund Policy

• Refunds processed within 7-10 business days
• Original payment method used for refunds
• Shipping costs are non-refundable unless error is ours
• Return shipping costs borne by customer unless product defect

Non-Returnable Items

• Digital products or downloads
• Personalized or customized items
• Items damaged by customer misuse
• Items returned after 7-day period

Intellectual Property

Website Content

All content on our website, including text, images, logos, and design, is owned by Boikhata or licensed to us. You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks or logos without permission
• Create derivative works from our content

Product Content

Book descriptions, reviews, and related content are protected by intellectual property laws. Publishers and authors retain rights to their respective works.

User-Generated Content

Reviews and Comments

By submitting reviews, ratings, or comments, you:

• Grant us a non-exclusive license to use, display, and distribute your content
• Confirm that your content is original and doesn’t infringe on others’ rights
• Agree that we may moderate or remove inappropriate content

Content Standards

User-generated content must not:

• Contain offensive, defamatory, or harmful language
• Violate others’ privacy or rights
• Include spam or promotional material
• Be fraudulent or misleading

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy governs how we collect, use, and protect your personal information. By using our website, you also agree to our Privacy Policy.

Limitations of Liability

Service Disclaimer

Our website and services are provided “as is” without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Complete accuracy of product information
• Compatibility with all devices or browsers

Liability Limits

To the maximum extent permitted by law, Boikhata shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the specific product

Force Majeure

We are not responsible for delays or failures due to circumstances beyond our control, including:

• Natural disasters
• Government actions
• Labor disputes
• Technical failures

Modification of Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

Significant changes will be communicated through:

• Email notifications to registered users
• Prominent website notices
• Social media announcements

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes arising from these terms or use of our services will be resolved in the courts of Bangladesh.

Contact Information

For questions about these Terms & Conditions, please contact us:

Boikhata Customer Service
Email: [email address]
Phone: [phone number]
Address: [business address]
Hours: [business hours]

For legal matters, please mark your communication as “Legal Inquiry” for appropriate routing.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

These Terms & Conditions, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Boikhata regarding the use of our website and services.

By continuing to use Boikhata, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.